Liquid Pen eyeliner - BB&WSELP

WHEN WILL MY ORDER SHIP? 

Our products ship from Monday to Friday, within 2-3 BUSINESS days, (business days do NOT include weekends or holidays)! However, orders may take a bit longer to process if we have a promotion or a new launch. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. All packages will be shipped in the order they are received.

Below you can check out which Holidays our products do not ship.

HolidayNew Year’s DayMartin Luther King Jr. DayPresident's DayMemorial Day4th of JulyLabor DayColumbus DayVeteran's DayThanksgivingChristmas

WHEN WILL MY ORDER ARRIVE?

Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Shipping time varies by destination. Remote areas may require additional time for delivery from the expected delivery date.

Orders outside the Continental US such as Hawaii, Alaska, Territories, APO/FPO will take longer based on the destination. Same charges apply.

International Shipping

We currently do not ship to the following countries: Mexico, China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of Ukraine, Sudan, and Syria. 

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your BB&W order and/or shipping total. BB&W is not responsible for fees associated with import and these fees may be collected at the time of delivery. All fees must be paid by the parcel recipient.

BB&W is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.

Customers located outside of the US must have a matching billing and shipping address. Your order will be canceled if your international addresses don’t match.

Conversion and import fees don’t apply to international orders. However, if you live outside of the US, your financial institution or country of residence may charge additional fees on top of your total, such as conversion or import taxes/customs fees.

BB&W can’t credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



To start a return, you can contact us at bbwcosmeticsteam@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.



You can always contact us for any return question at bbwcosmeticsteam@hotmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.



Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.